Annual Report
2018
Annual Report 2018

Table of the ESG Indicators

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Issues Name of Indicators Units Year 2018 Year 2017
Emissions Scope 1: Direct greenhouse gas emissions1 million tons CO2e 0.28 0.29
Scope 2: Indirect greenhouse gas emissions1 million tons CO2e 11.75 11.22
Total greenhouse gas emissions1 million tons CO2e 12.02 11.51
Greenhouse gas emissions per unit
operating revenue		 tCO2e/million yuan 31.88 31.42
Sewage emissions2 million tons 36.42 37.55
SO2 emissions3 tons 65.69 122.11
Waste disposal amount4 tons 101,917.88 121,276.1 5
Waste storage batteries disposal amount4 tons 11,397.72 11,588.42
Waste telecommunications equipment
disposal amount4		 tons 10,201.40 14,005.04
Waste cables disposal amount4 tons 67,891.16 85,561.88
Waste terminals disposal amount4 tons 625.63 587.56
Other waste disposal amount4 tons 11,801.97 9,533.23
Domestic waste emissions5 tons 21,711.10 19,134.93
Use of Resources Electricity consumption 100 million kwh 170.96 162.76
Natural gas consumption million m3 9.21 8.50
Coal consumption 10,000 tons 0.49 0.91
Gasoline consumption 10,000 tons 6.28 6.15
Diesel consumption 10,000 tons 1.73 2.04
Purchased heat consumption amount GJ 1,464,480.69 1,500,277.53
Overall energy consumption6 tce 2,285,326.69 2,1 91,379.37
Overall energy consumption per unit
of information flow		 kgce/TB 5.91 7.10
Overall energy consumption per
operating revenue		 kgce/million yuan 6,059.89 5,983.63
Power consumption per carrier frequency
at base stations		 kwh/carrier frequency 678.31 721.77
Water consumption million tons 42.85 44.18
Water consumption per unit
operating revenue		 tons/million yuan 113.61 120.63
Coverage rate of energy-saving technology
at base stations		 % 63.03 67.00
Coverage rate of energy-saving technology
at telecommunications equipment room		 % 67.85 72.81
Reclaimed water consumption tons 44,574.97 36,531.37
Issues Name of Indicators Units Year 2018 Year 2017
The Environment and Natural Resources Investment in energy saving and
emission reduction		 million yuan 674.36 531.94
Times of video conferencing - 39,406 36,896
Product Responsibility 4G international roaming countries
and regions		 - 158 137
Domestic administrative village fibre
broadband coverage7		 % 92 85
Domestic administrative village 4G
network coverage		 % 91 88
Internet backbone interconnection
bandwidth		 Gbps 5,886.00 4,656.31
International interconnection bandwidth Gbps 5,640.64 4,902.15
Call drop rate of mobile communication % 0.22 0.24
Call completing rate of
mobile communication network		 % 97.81 97.51
Call completing rate for access line % 92.35 94.86
Packet loss rate of broadband Internet
ChinaNet backbone network		 % 0.06 0.02
Degree of satisfaction of mobile Internet
users8		 points9 78.92 76.40
Degree of satisfaction of mobile voice users8 points9 83.80 80.92
Degree of satisfaction of fixed Internet
users8		 points9 79.86 75.03
Degree of satisfaction of access line users8 points9 84.98 79.41
Percentage of in-time response to
customer repair reports		 % 98.80 98.30
Degree of satisfaction of international
customers		 points9 90.40 90.10
Number of newly acquired patent
authorisation		 - 520 432
Number of newly acquired invention
patent authorisation		 - 490 406
Number of phishing and fraud websites
blocked		 - 12,283 3,744
Anti-corruption Anti-corruption education programmes
organised		 - 20,242 11,478
Attendance of anti-corruption education
and trainings		 person-times 782,658 598,778
Issues Name of Indicators Units Year 2018 Year 2017
Employment Percentage of employees participating in
labour union		 % 100 100
Percentage of female employees at
management level		 % 19.63 19.39
Total number of employees10 - 280,747 284,206
Percentage of employees aged 30 and below % 13.50 13.89
Percentage of employees aged 31 to 50 % 71.60 72.37
Percentage of employees aged 51 and above % 14.90 13.74
Percentage of male employees % 67.83 67.61
Percentage of female employees % 32.17 32.39
Percentage of employees of ethnic minorities % 6.44 6.39
Percentage of local employees
hired in Hong Kong, Macau, Taiwan and overseas branches		 % 43 42
Total number of newly-hired employees - 9,641 8,888
Percentage of newly-hired male employees % 58.88 58.44
Percentage of newly-hired female employees % 41.12 41.56
Number of resigned employees - 4,704 4,599
Percentage of male employees among
resigned employees		 % 64.90 65.80
Percentage of female employees among
resigned employees		 % 35.10 34.20
Total number of dismissed employees - 253 337
Percentage of male employees among
dismissed employees		 % 66.80 73.29
Percentage of female employees among
dismissed employees		 % 33.20 26.71
Issues Name of Indicators Units Year 2018 Year 2017
Health and Safety Death rate in accidents per 1,000 employees % 0 0.0035
Injury rate in accidents per 1,000 employees % 0 0
Loss of working days due to work-related
injury		 - 0 0
Number of participants in safety emergency
drills		 person-times 258,598 192,958
Number of participants in health and safety
trainings		 person-times 415,361 263,598
Participation rate of employee health
checkup		 % 100 100
Development and Training Training expenses per employee yuan/person 2,630.99 2,584.60
Number of internal trainers - 10,799 10,151
Number of training participants 10,000 person-times 51.42 46.62
Number of senior management trained person-times 456 360
Number of middle-level management trained person-times 73,846 58,884
Number of general employees trained person-times 439,853 406,913
Number of male employees trained person-times 338,644 309,534
Number of female employees trained person-times 175,511 1 56,666
Number of employees enrolled in
online college		 10,000 persons 14.88 27.03
Average training time per employee11 hours/person 25.03 23.52
Average training time per senior
management11		 hours/person 54.07 56.71
Average training time per middle-level
management11		 hours/person 35.40 33.01
Average training time per general
employee11		 hours/person 23.53 21.88
Average training time per male employee11 hours/person 26.16 23.60
Average training time per female employee11 hours/person 22.81 22.33
Average training time in online college
per employee		 hours/person 27.95 16.60
Issues Name of Indicators Units Year 2018 Year 2017
Community Investment Number of registered employee volunteers 10,000 persons 5.96 4.38
Total service time of volunteers 10,000 hours 53.11 47.39
Number of participants in volunteering
activities		 10,000 person-times 10.45 8.97
Number of volunteering activities sessions 8,791 9,867
Volunteer service activities input amount million yuan 13.86 10.75
Total donation million yuan 20 23
Number of participated pole line
co-construction		 kilometres 3,268 5,687
Number of provided pole line co-sharing kilometres 20,291 22,198
Number of participated pipeline
co-construction		 kilometres 5,207 3,564
Number of provided pipeline co-sharing kilometres 1,346 1,533
Number of participated indoor distribution
system co-construction		 - 6,094 9,249
Number of provided indoor distribution
system co-sharing		 - 927 1,299
Personnel involved in emergency
communication support		 person-times 87,046 111,610
Number of emergency communication
equipment dispatched		 set-times 17,379 19,494
Number of emergency communication
vehicles dispatched		 vehicle-times 22,780 25,990
Number of emergency public service
messages sent		 million pieces 37.48 23.01
Notes:
1. The greenhouse gas is measured based on the Greenhouse Gas Protocol — Enterprise Accounting and Reporting Standards of World Resources Institute (WRI) and World Business Council for Sustainable Development (WBCSD), the 2006 IPCC Guidelines for National Greenhouse Gas Inventories of Intergovernmental Panel on Climate Change (IPCC) and the Fourth Assessment Report 2007 of Intergovernmental Panel on Climate Change (IPCC), etc.
Scope I: direct greenhouse gas emission includes the greenhouse gas emission from use of natural gas, coal, kerosene, gasoline and diesel.
Scope II: indirect greenhouse gas emission includes the greenhouse gas emission from purchased electricity and heating power, where the electricity emission factors shall refer to the base line emission factors of regional power grids in China released by National Development and Reform Commission, Department of Climate Change.
Total greenhouse gas emission shall be the sum of Scope I (direct greenhouse gas emission) and Scope II (indirect greenhouse gas emission).
2. The quantity of sewage emission is measured based on water consumption, and the wastewater discharge coefficient shall refer to GB50318-2017 Code of Urban Wastewater Engineering Planning of the National Standards of the PRC and relevant documents of National Bureau of Statistics of the PRC.
3. SO2 emissions is calculated with the method of the State-owned Assets Supervision and Administration Commission of the State Council of the PRC.
4. The major types of waste of the Company include worn out facilities, equipment and materials. The Company generally does not disassemble the waste facilities, but hand over to a qualified third party to dispose in accordance with the relevant regulations of the country and the area of operation. Since it is difficult to separate hazardous waste and non-hazardous waste, the major processed waste is disclosed in a detail list in this report.
5. The quantity of domestic waste emission in 2017 is measured based on the per capita household waste output coefficient as specified in the guidance released by the State Council of the PRC in 2008. The quantity of domestic waste emission in 2018 is converted based on the current commonly used per capita household waste production coefficient.
6. Overall energy consumption is calculated with the energy statistics calculation method applied by National Bureau of Statistics of the PRC.
7. Domestic administrative village fibre broadband coverage targets the fixed network service area of China Telecom Corporation Limited.
8. The 2018 results of “degree of satisfaction of mobile Internet users”, “degree of satisfaction of mobile voice users”, “degree of satisfaction of fixed Internet users” and “degree of satisfaction of access line users” are quoted from the 2018 national telecom service quality satisfaction evaluation by the Ministry of Industry and Information Technology of the PRC.
9. The full mark of user satisfaction measurement is 100.
10. The total number of employees includes the number of contract workers and the number of labour dispatch.
11. Training time per employee refers to offline training time for employees.
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